Frequently Asked Questions
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An email confirmation with tracking details will be sent once your order is on its way. Please see Shipping and Return section for other shipping and delivery information.
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We ship from California, Los Angeles area.
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Yes, we're happy to deliver to both PO Boxes and APOO/FPO addresses.
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Please notify us immediately at support@lesilvestone.com with the details. We aim to resolve such matters swiftly.
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Yes, our jewelry is made of real solid 925 Sterling Silver, Solid 14K Gold and 14K Gold Fill. You can find the details about materials we use in the Materials and Jewelry Care page.
If any other materials are used, you can be assured that it will be prominently displayed on the product description page and it would be the highest quality material. -
• Avoid exposing your jewelry to harsh chemicals, such as chlorine, bleach, or cleaning agents, as they can cause discoloration and damage.
• Store your jewelry in a cool, dry place, preferably in an airtight bag or container to prevent tarnishing and scratches.
• Regularly clean your jewelry with a soft polishing cloth to remove any dirt, oils, or fingerprints. Avoid using tissue paper or paper towels, as they can scratch the surface.
If your silver jewelry requires a deeper clean, you can use a mild soap and warm water solution. Gently scrub the jewelry with a soft-bristled toothbrush, rinse thoroughly, and pat dry with a clean cloth and let it dry completely before storing.Please see Materials and Jewelry Care page for detailed instructions as well as tips depending on the metal.
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Please send us your inquiry at support@lesilvestone.com with the details and we will see what we can do.
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We frequently celebrate with discount parties. Keep an eye on our social media @lesilvestone for promotions and giveaways and make sure to sign up for our newsletter for excusive VIP offers and latest news.